Refund Policy

This policy applies to paid subscriptions, one-time credit packs, and paid benefits purchased through Image to Video AI or a supported payment provider.

AI generation is a digital service. Refund eligibility depends on the type of purchase, timing of the request, benefit usage, payment status, applicable law, and payment-provider rules.

If you purchase a new subscription and later feel that the service does not meet your expectations, you may contact us within 3 calendar days of the initial purchase to request a refund review.

A refund is more likely to be approved when the account has not materially used paid benefits after purchase, such as consuming a substantial amount of credits, generating many paid outputs, downloading paid exports, or using paid privacy/export features.

If paid benefits have been materially used, we may decline the request or offer a partial refund where appropriate.

Subscriptions may renew automatically until canceled. You can cancel to stop future renewals through the account, customer portal, payment provider, or by contacting support.

If you are charged by an automatic renewal and did not intend to continue, contact us within 3 calendar days after the renewal charge. We will review the request, especially whether paid benefits were materially used after renewal.

Renewal refunds requested after the review window, or after substantial use of renewed benefits, are generally not refundable unless required by law or payment-provider rules.

If you buy a one-time credit pack and decide it does not fit your needs, you may contact us within 3 calendar days of purchase for a refund review.

Unused or nearly unused credit packs may be eligible for refund. Credit packs that have been substantially consumed for generation, export, or other paid usage are generally not refundable.

Refunded credits or benefits may be removed from your account after a refund is approved.

We usually do not refund purchases after substantial use of paid benefits, repeated refund requests, abusive activity, policy violations, chargeback abuse, account sharing misuse, or attempts to resell or transfer credits.

Generated outputs may not always match a prompt exactly. Normal AI variation, prompt mismatch, or subjective dissatisfaction after substantial use does not automatically qualify for a full refund.

Email [email protected] with the account email, order or invoice ID if available, purchase date, purchase type, and the reason for the refund request.

We aim to review refund requests within 5-10 business days. If approved, refunds are normally returned to the original payment method. Banks and payment providers may need additional time to post the refund.

We may update this Refund Policy to reflect product, payment, provider, compliance, or legal changes. The updated policy applies from the date shown on this page unless applicable law requires otherwise.